FAQ

General

Are items insured?

We offer three tiers of protection at checkout so you can choose exactly what kind of protection you want on your things. Please note that to collect on this coverage, you must catalog your items and provide Stache Spaces a copy. It is your responsibility to take inventory of items you put into storage. This information is necessary when making a claim for damage or theft.

What can I Stache?

As long as the host is OK with it, you can store pretty much anything EXCEPT:

  • Inherently dangerous materials including gasoline; compressed gas; propane tanks; kerosene; lamp and motor oil; acid; grease; corrosives; fertilizer; paint; cleaners; chemicals; narcotics; hazardous, toxic or biological waste; asbestos or products containing asbestos; fireworks; explosives; and weapons or ammunition.
  • Radioactive equipment or anything that contains radioactive materials.
  • Perishable food products.
  • Any animals or plants - alive or dead.
  • Stolen or illegal items.
  • Anything the host has deemed inappropriate to be stored on the host's property.

For your protection, we also do not recommend storing items with a collective value over $20,000 (excluding automobiles) or anything of significant sentimental or monetary value.

How long can I rent a space?

Stache Spaces has a 1-week minimum and no maximum length of storage rental.

When am I billed?

We bill upon booking acceptance, and then every 4 weeks (28 days) after the booking's start date.

What is the deposit?

Stache Spaces requires a deposit on your space that will be returned upon completion of the lease assuming no damage to the property and no outstanding charges.

What happens if I am late to pay?

We will attempt to charge you once a day for three days following the due date of the payment. On day 4, if the payment has still not come through, you will be charged 5% of the payment each day until you complete the payment. On day 21, if you still have not paid, the lease will default and you will need to move out of your space.

What if I want to cancel my lease?

You can cancel at any time; you just need to give us one billing period’s warning.

How often can I access my space?

All of our facilities are accessible with keypad access so that you can access your space whenever you want, 24/7.

How much are utilities?

All utilities are included in the lease agreement.

Which common areas can I use?

You can use all common areas in the facility as long as you don’t block them from other renters.